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Did you contact the Service Desk or just write a post on the Forum ?
OK I wrote a message to "service desk" and on another forum.. I hope this is corrected. Thank you so much for all the help Patricia
It seems she may have posted in the thread you linked to https://www.mql5.com/en/forum/628/page5#comment_767797 rather than contacting the Service Desk.
I wrote on a forum and contacted the service desk. My EA is not working properly at all. I shut it down. I cannot afford to let it run like it is.
I wrote on a forum and contacted the service desk.