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Absolutely, this IS a big customer problem - especially for those who use Signals on live accounts and even pay fees. It is also unfair to providers. Followers will have bad trading results (maybe just because of bug) and will not follow them any more.
I want to help and can give you my account details at Alpari NZ:
9324801
Investor PW: AAbb55
Alpari-ECN-Demo
...
Please, I already said you to not provide a link to a signal on this forum.
I understand your situation, but there is nothing we can do on this forum Write to ServiceDesk and wait for a reply.