Cannot start MT5 terminal on version 4410

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Hi all,

After I update MT5 from version 4350 to 4410. I cannot start MT5 again.

Interim solution, I keep old version of terminal64.exe (version 4350 - size 67MB) and copy to replace to terminal64.exe (version 4410 - size 89MB), and I can still run MT5 terminal.

I search about BEX64 fixing. Unfortunately, it cannot solve for MT5 case. Anyone has idea, how to fix it?



My PC: Windows 11 Business x64 / Intel i5 2.59GHz / RAM 32GB

I got message from Event Viewer (Event ID: 1000, Task Category: Application Crashing Events)

Faulting application name: terminal64.exe, version: 5.0.0.4410, time stamp: 0x0569d400
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000002531c784fa0
Faulting process id: 0x0x9218
Faulting application start time: 0x0x1DAC5E22D874F37
Faulting application path: C:\Program Files\MetaTrader 5\terminal64.exe
Faulting module path: unknown
Report Id: 30176a47-5d77-4649-b18a-3f1d70e8f48a
Faulting package full name: 
Faulting package-relative application ID:

And Windows Error Reporting

Fault bucket 1449330592050751788, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: terminal64.exe
P2: 5.0.0.4410
P3: 0569d400
P4: StackHash_3cab
P5: 0.0.0.0
P6: 00000000
P7: PCH_73_FROM_unknown+0x0000000000000000
P8: c0000005
P9: 0000000000000008
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c7bacded-9f51-41d6-ac60-1dd429498b6c.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.875e7e3f-cb49-48d4-8592-b5c177e77957.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9642f5bf-60b3-4fd2-b362-4af713d3d13c.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.093d0311-7d97-4a46-86a5-0c38064b7ea4.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6fd7cb13-fa8a-4c35-83f9-d6f03ff42e68.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_terminal64.exe_d06529928b75e6eebc8ea4c8a94abbc7256a_12a63575_772bb162-b020-4511-aaa2-7db4bce924b3

Analysis symbol: 
Rechecking for solution: 0
Report Id: 30176a47-5d77-4649-b18a-3f1d70e8f48a
Report Status: 268435456
Hashed bucket: 1b0e2049a4c4517fd41d0e7e9d4aa92c
Cab Guid: 0

Report.wer

Version=1
EventType=BEX64
EventTime=133636714230004788
ReportType=2
Consent=1
UploadTime=133636714239017464
ReportStatus=268435456
ReportIdentifier=772bb162-b020-4511-aaa2-7db4bce924b3
IntegratorReportIdentifier=30176a47-5d77-4649-b18a-3f1d70e8f48a
Wow64Host=34404
NsAppName=terminal64.exe
OriginalFilename=terminal64.exe
AppSessionGuid=00009218-0001-0007-374f-872de2c5da01
TargetAppId=W:00065b0ede71393b6c476fc578bddd12447a00000000!000059164f68904ffcdc03ee431f1713dcaaec7c2c84!terminal64.exe
TargetAppVer=1972//11//17:04:13:52!5745092!terminal64.exe
BootId=4294967295
TargetAsId=49139
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=1b0e2049a4c4517fd41d0e7e9d4aa92c
Response.BucketTable=5
Response.LegacyBucketId=1449330592050751788
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=terminal64.exe
Sig[1].Name=Application Version
Sig[1].Value=5.0.0.4410
Sig[2].Name=Application Timestamp
Sig[2].Value=0569d400
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_3cab
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=PCH_73_FROM_unknown+0x0000000000000000
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22631.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3cab
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3cab9a97a3fcc0493b43be2253e04665
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=112c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=112cf6f01803d899a13b98fd6fa4056a
UI[2]=C:\Program Files\MetaTrader 5\terminal64.exe
LoadedModule[0]=C:\Program Files\MetaTrader 5\terminal64.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[5]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.22621.3672_none_57feacb6ce14a323\gdiplus.dll
LoadedModule[6]=C:\WINDOWS\System32\win32u.dll
LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[8]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[9]=C:\WINDOWS\System32\combase.dll
LoadedModule[10]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[13]=C:\WINDOWS\System32\USER32.dll
LoadedModule[14]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[15]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[16]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[17]=C:\WINDOWS\System32\shcore.dll
LoadedModule[18]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[19]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[20]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[21]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.3672_none_2713b9d173822955\COMCTL32.dll
LoadedModule[22]=C:\WINDOWS\System32\sechost.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[25]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
LoadedModule[28]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[29]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\dbgcore.DLL
LoadedModule[32]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[33]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[34]=C:\WINDOWS\System32\umppc18605.dll
LoadedModule[35]=C:\WINDOWS\System32\CsXumd64_18605.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22631
OsInfo[3].Key=ubr
OsInfo[3].Value=3737
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=227
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=222724993
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22621.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32369
OsInfo[19].Key=svolsz
OsInfo[19].Value=248
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=220506
OsInfo[22].Key=bldtm
OsInfo[22].Value=1250
OsInfo[23].Key=bldbrch
OsInfo[23].Value=ni_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22621.3737.amd64fre.ni_release.220506-1250
OsInfo[30].Key=buildflightid
OsInfo[30].Value=5910B449-8A5A-47E3-B7E1-C9D83BEE7C21.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:1D748,MD:283BAEF,ME:2E3923D,ME:2E3922F,MD:2E30985
OsInfo[34].Key=fconid
OsInfo[34].Value=26742989,0,1,0;35681102,0,1,0;36803287,0,2,1;36803295,0,2,0;38277973,0,1,0;39145991,0,2,0;39263329,1,2,0;39281392,0,2,0;40025975,0,1,0;40616880,0,1,0;40883769,0,1,0;40981503,0,1,0;41135193,0,1,1;41137130,0,1,0;41342175,0,1,0;41655236,0,2,0;42105254,0,2,0;43133808,1,2,1;43169616,0,1,0;43203978,0,2,1;43772553,0,1,0;43844371,0,1,1;43978769,0,1,1;44325080,0,1,1;44470355,0,2,0;44521793,0,1,0;44552141,0,1,0;44776738,0,2,0;45009259,0,1,0;45185354,0,2,0;45286373,0,1,0;45732051,0,2,0;45796396,0,2,0;45991456,0,1,1;46457961,0,1,0;46541070,0,2,0;46551074,0,1,1;46557400,0,1,1;47115450,0,1,1;47134595,0,1,1;47205155,0,2,1;47681899,0,1,1;47916854,0,1,0;47973375,0,1,1;48057519,0,2,1;48296377,0,1,0;48433541,0,1,0;48433706,0,1,0;48433719,0,1,0;48468527,0,2,0;48468541,0,2,0;48503047,0,2,1;49106743,0,2,0;49175271,0,2,0;49822061,0,1,0
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=1
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=MetaTrader 5 Client Terminal
AppPath=C:\Program Files\MetaTrader 5\terminal64.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=FFDF6AC2A004128FB109A7549BE7790B
MetadataHash=-413095602
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