I tried subscribing to vps on the metatrader 5, took my money and didnt give me

 
So today I tried renting a vps for a month trying it, tried with my cc didnt work then i tried with paypal it seemed fine till the end but it cancelled on the app its said like that and i got a notification from paypal that the transaction went through so basically i dont have a vps rn , i dont have a balance on my account, and I "lost" 14.72 eur. If anyone of the support team sees this please refund my money on the mt5 account so I'll be able to buy it again.
 
alibekeri:
So today I tried renting a vps for a month trying it, tried with my cc didnt work then i tried with paypal it seemed fine till the end but it cancelled on the app its said like that and i got a notification from paypal that the transaction went through so basically i dont have a vps rn , i dont have a balance on my account, and I "lost" 14.72 eur. If anyone of the support team sees this please refund my money on the mt5 account so I'll be able to buy it again.

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alibekeri:
So today I tried renting a vps for a month trying it, tried with my cc didnt work then i tried with paypal it seemed fine till the end but it cancelled on the app its said like that and i got a notification from paypal that the transaction went through so basically i dont have a vps rn , i dont have a balance on my account, and I "lost" 14.72 eur. If anyone of the support team sees this please refund my money on the mt5 account so I'll be able to buy it again.

You can check whether you have an active MQL5 VPS subscription here: https://www.mql5.com/en/vps/subscriptions

If you don't and you have been charged, you should contact the Service Desk about it.


Launching MetaTrader VPS: A step-by-step guide for first-time users



Read the last steps 15-25 of these guides below to understand how MQL5 VPS works:

https://www.mql5.com/en/forum/366152  (MT4)

https://www.mql5.com/en/forum/366161  (MT5)