installation problem. - page 2

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Lewis Harrison #:
Yeah I purchased the product from MQL.

Then went tools, options, community 

Then put my logins in and password in from the email MQL sent me. 

As shown by the attached… 


Your login is lewisharrison because the link to your profile here is https://www.mql5.com/en/users/lewisharrison
The sucessful login should be confirmed in Metatrader journal (look at my posts/screenshot above on the thread).

You can check this product to be listed here on your profile: https://www.mql5.com/en/users/lewisharrison/market
If it is listed there so you can check it: it is for MT4 or MT5.
if it is for MT5, and if you fill Community tab - and still can not see the product in Metatrader's "My Purchases" to install -
use the following procedure:

 
Lewis Harrison #:
I’ve done all that.. still not showing. I just need a video showing me step by step just in cases I’ve missed something. 

There is some special procedure about what to in case it is not showing.
I uploaded it two time on this thread ....

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Example:

You can check this product to be listed here on your profile: https://www.mql5.com/en/users/lewisharrison/market

  • If it is listed there so you can check it: it is for MT4 or MT5.
  • if it is for MT5, and if you fill Community tab - and still can not see the product in Metatrader's "My Purchases" to install -
    use the following procedure: or post
 
Honestly guys I have no idea what you want me to do… :/ 
Files:
IMG_9966.jpeg  743 kb
 
Is there anyone I can pay to have a zoom call with so we can see if I have missed anything? 
 
Lewis Harrison #:
Honestly guys I have no idea what you want me to do… :/ 

Are you using phone?
Use computer, and market products can not be installed on phone.

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And use the following procedure to show your product in Metatrader 5:

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

  1. Close all your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open MetaTrader terminal
  5. Try to install product again

 
Sergey Golubev #:

Are you using phone?
Use computer, and market products can not be installed on phone.

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And use the following procedure to show your product in Metatrader 5:


No I’m using my IMac… 
 
How much for a zoom call? 
 
Lewis Harrison #:
How much for a zoom call? 

No, I am not using it.
Besides, I do not have Mac computer.

I already posted all the procedure about what to, and I think - it is for any computer.

 
Sergey Golubev #:

No, I am not using it.
Besides, I do not have Mac computer.

I already posted all the procedure about what to, and I think - it is for any computer.

Not using what? Trade assistant? 

Ok… 

Will see if anyone else can help me 
 
Lewis Harrison #:
Tools, options, community ... filled out the relevant info but still not showing in my purchasing tab. 

Do you see any errors in the Journal tab?

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