I did renew my subscription, but I want to cancel that renewal

 

How can I cancel subscription renewal?

The  old subscription is due to expire tomorrow.

A couple day ago I did renew the subscription.

I do not want to subscribe to it anymore because of my broker.


Please help me cancel this subscription


Dan

 
Dan Moldovan:

How can I cancel subscription renewal?

The  old subscription is due to expire tomorrow.

A couple day ago I did renew the subscription.

I do not want to subscribe to it anymore because of my broker.


Please help me cancel this subscription


Dan

If you cancel your signal subscription any months that haven't been used/started will be refunded to your MQL5 account.

 
Eleni Anna Branou #:

If you cancel your signal subscription any months that haven't been used/started will be refunded to your MQL5 account.

If I choose Unsubscribe, I receive the following message:


I agree to unsubscribe from the signal and pay the signal provider.
 Attention: after canceling the subscription, 90.00 USD reserved for it will be charged from your account and transferred to the Signal Provider.
If you experience difficulties receiving signals, do not cancel the subscription and apply to Service Desk.

You said that funds will be refunded to my MQL5 account

But from that message I understand that I will be charged anyway.


How can I cancel and still have my funds refunded ?


Dan

 
Dan Moldovan #:

If I choose Unsubscribe, I receive the following message:


I agree to unsubscribe from the signal and pay the signal provider.
 Attention: after canceling the subscription, 90.00 USD reserved for it will be charged from your account and transferred to the Signal Provider.
If you experience difficulties receiving signals, do not cancel the subscription and apply to Service Desk.

You said that funds will be refunded to my MQL5 account

But from that message I understand that I will be charged anyway.


How can I cancel and still have my funds refunded ?


Dan

How much is the monthly subscription, $45 or $90?

 
Eleni Anna Branou #:

How much is the monthly subscription, $45 or $90?

I did subscribe for 3 months.

The price for all 3 months was 90$ + VAT

 
Dan Moldovan #:

I did subscribe for 3 months.

The price for all 3 months was 90$ + VAT

If you subscribed for 3 months straight away, what is the renewal you are talking about?

If the 3 month subscription ends tomorrow, you will not be charged for more than these 3 months.
 
Eleni Anna Branou #:

If you subscribed for 3 months straight away, what is the renewal you are talking about?

If the 3 month subscription ends tomorrow, you will not be charged for more than these 3 months.

This extension of subscription is due to start tomorrow.

I want to cancel it, so I can get my 90$ + VAT back

How can I do this ?

 
Dan Moldovan #:

This extension of subscription is due to start tomorrow.

I want to cancel it, so I can get my 90$ + VAT back

How can I do this ?

I don't understand, did you subscribe for 3 months initially and you renewed for another 3 months yesterday?

Or you subscribed for 1 month initially and you renewed for another 3 months yesterday?

 
Eleni Anna Branou #:

I don't understand, did you subscribe for 3 months initially and you renewed for another 3 months yesterday?

Or you subscribed for 1 month initially and you renewed for another 3 months yesterday?

I have initially started the subscription several years ago: I do not remember if it was 2 or 3 years ago.

I kept renewing it ever since.

A couple of days ago I did renew this subscription for another 3 months.

Today I decided I do not want to continue it anymore

(Please keep in mind that this renewal is starting from december 15th; the old one was valid until sometime tomorrow/or maybe today)


I hope I can still cancel this renewal, and get my money back

 
Dan Moldovan #:

I have initially started the subscription several years ago: I do not remember if it was 2 or 3 years ago.

I kept renewing it ever since.

A couple of days ago I did renew this subscription for another 3 months.

Today I decided I do not want to continue it anymore

(Please keep in mind that this renewal is starting from december 15th; the old one was valid until sometime tomorrow/or maybe today)


I hope I can still cancel this renewal, and get my money back

If the last renewal was also for 3 months, I think that this message refers to this previous 3 month period and not the upcoming.

Contact the Service Desk to be sure.

https://www.mql5.com/en/contact

 
Eleni Anna Branou #:

If the last renewal was also for 3 months, I think that this message refers to this previous 3 month period and not the upcoming.

Contact the Service Desk to be sure.

https://www.mql5.com/en/contact

Yes, you were right.

I did cancel it and the money were refunded to my account.

Thank you