My product requires active MQL5 account in Tools->Options->Community

[mgaudin]

Since the latest version of MetaTrader 4 - Verion 4 - Build 1400 - 10 Nov 2023 was released I get the message that my product requires active MQL5 account in Tools->Options->Community.

My user ID and password is entered on the Community screen.  The same user ID and password I used to enter this message.

Anybody got any ideas about how to fix this issue?

[Eleni Anna Branou]

Double check your MQL5 account credentials.

Reset your MQL5 account password here: https://www.mql5.com/en/auth_forgotten

Read more here: https://www.mql5.com/en/forum/457133

[Fernando Carreiro]

mgaudin: Since the latest version of MetaTrader 4 - Verion 4 - Build 1400 - 10 Nov 2023 was released I get the message that my product requires active MQL5 account in Tools->Options->Community. My user ID and password is entered on the Community screen.  The same user ID and password I used to enter this message. Anybody got any ideas about how to fix this issue?

Are you absolutely sure that is the account you used to purchase the product?

Does the product appear in your Market Purchased section in MetaTrader 4?

If it does not, then you have more than one MQL5 community account (which is against the rules).

[mgaudin]

Thank you  Fernando Carreiro.  Thank you for your comments - It works now.