They can check the instruction about how to subscribe (in case they are missing something for example):
How to Subscribe to MT4/MT5 Signal - the instructions
https://www.mql5.com/en/forum/189731 (MT4)
https://www.mql5.com/en/forum/336422 (MT5)
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And they can check the mapping - summary post with detailed explanation: #7
![How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade) - How to subscribe to a MΤ4 signal on MT4 platform How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade) - How to subscribe to a MΤ4 signal on MT4 platform](https://c.mql5.com/36/71/how-to-subscribe-to-a-mt4-signal.jpg)
- 2017.04.10
- www.mql5.com
You don't have any subscribers on your signal, so your question does not make any sense.
If you want a quality answer then explain your issue in detail.
They can check the instruction about how to subscribe (in case they are missing something for example):
How to Subscribe to MT4/MT5 Signal - the instructions
https://www.mql5.com/en/forum/189731 (MT4)
https://www.mql5.com/en/forum/336422 (MT5)
-----------------
And they can check the mapping - summary post with detailed explanation: #7
I have done the same, but not copying or the subscriber also must be online always?
No one knows what you have done - same or not; because you (and your subscribers) only know all technical details about what they did and what not, and what was written in the journal related to the mapping, and so on.
So, you or your subscribers should estimate the reason for possible fixing.
We (on the forum) can help in theoretical point of view only.
So, "not coping" for two possible reasons:
- your subscribers did not follow the instruction about how to subscribe (they missed some steps in the instruction);
- mapping situation/issue - they should read the post #7 about what is that.
![Signal copying for 'XXXXXX' is prohibited" - I've subscribed for a signal and my log looks like this - error messages of every trade that it tries to sync Signal copying for 'XXXXXX' is prohibited" - I've subscribed for a signal and my log looks like this - error messages of every trade that it tries to sync](https://c.mql5.com/36/71/signal-copying-for-xxxxxx-is-prohibited.jpg)
- 2018.11.27
- www.mql5.com
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