I am suddenly not able to see any live quotes or live charts in my metatrader4 account everything seems frozen.

kclark91 2023.02.03 17:20

I have open positions and suddenly can not see any live chart or modify/close my open positons as it's all greyed out. Anyone else having this issue or is it just me? is the mt4 platform down? thx

Eleni Anna Branou 2023.02.03 17:42 #1

kclark91:
I have open positions and suddenly can not see any live chart or modify/close my open positons as it's all greyed out. Anyone else having this issue or is it just me? is the mt4 platform down? thx

Check the bottom right corner of your terminal for connection details and your Journal tab for any disconnection messages.

Also make sure that you are logged into your trading account with the correct master or investor password.

"Not enough rights" - can't see charts New order button

T_boi 2023.03.21 17:34 #2

My MT5 account is frozen because i was told to do advance real name authentication which requires uploading my ID which i uploaded and I was told that the second step is to deposit the sum $2,000 as asset proof.pls i want to know if this is from MT5 or the brokerage company i am trading with.thanks

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Eleni Anna Branou 2023.03.21 17:44 #3

T_boi #:
My MT5 account is frozen because i was told to do advance real name authentication which requires uploading my ID which i uploaded and I was told that the second step is to deposit the sum $2,000 as asset proof.pls i want to know if this is from MT5 or the brokerage company i am trading with.thanks

This is a scam, stay away!

Don't trust anyone, choose well known and regulated brokers.

Mokgoba Sepuru 2023.03.21 20:05 #4

Hi there

My Mt4 live chart is not showing on my mobile anymore. Everything shows live quotes, trade and everything. This has never happen to me. Can you please help. Thanks

Eleni Anna Branou 2023.03.21 22:05 #5

Mokgoba Sepuru #:
Hi there

My Mt4 live chart is not showing on my mobile anymore. Everything shows live quotes, trade and everything. This has never happen to me. Can you please help. Thanks

Uninstall your mobile app and install the new version again.

Make sure that you keep your trading account credentials before you uninstall it, because they will not be loaded automatically in the new version.

Mokgoba Sepuru 2023.03.22 03:39 #6

Eleni Anna Branou #:

Uninstall your mobile app and install the new version again.

Make sure that you keep your trading account credentials before you uninstall it, because they will not be loaded automatically in the new version.

Thank you so much is working

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