Help! I need refund.

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I bought an EA using my mastercard, my bank was deducted but I still dont have access to the EA. Also, the amount is posted in my balance but my bank was already deducted.
 
Please contact the service desk - well documented. We can't help you here.
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sounds you bought the ea somewhere not here in the market
 
amando #:
sounds you bought the ea somewhere not here in the market
I bought it here it the market.
 

If your payment was made through Paypal, it takes some time to clear and you will have access to it when it does.

Check here for your purchase: https://www.mql5.com/en/users/aaremfoxx98/market

Follow this guide for installing your puchase:

https://www.mql5.com/en/forum/366152  (MT4)

https://www.mql5.com/en/forum/366161  (MT5)

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