Hello I have just bought a product from the market. I go to the My Purchases tab, click on Open and nothing happens. I checked in Navigator but nothing was downloaded. What's the problem?
- Cannot download/install PURCHASED MARKET product
- Can't Download Indicators From mql5.com Site
- I purchased an indicator but nothing happen after I clicked on the "Install on the terminal". What happen?
If you can't see your purchase when you click the Purchased option, check the below mentioned issues:
Make sure that:
- that you have all the latest Windows Updates installed
- that you have Internet Explorer or Microsoft Edge latest version installed on your computer or VPS
- that you are using the latest build of MetaTrader 4/5
- that you are logged into your MQL5 account in MT4/5 >> Tools >> Options >> Community tab, using your login - NOT your email
- that your MQL5 account password is less than 10 characters (if your password is 10 or more characters - change MQL5 account password here)
In case you still don't see the product on the list of your purchases in the terminal, try the following:
- Close ALL your MetaTrader terminals
- Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
- Delete all files starting from mql4.market.* and mql5.market.*
- Open the MetaTrader terminal
- Try to install your product again
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