After update "MetaTrader 5" doesn't open. (2022/07/20 update)

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I got an update alert today (2022/07/20) but  after update not able to open the program, only meta editor can open.

I reinstalled the program, once after open again got an update and restart alert  but  fail to open the program again.

I am using windows 7,  Expecting your advice to resolve this problem.

Thanks.

 
malanvythilingam:

I got an update alert today (2022/07/20) but  after update not able to open the program, only meta editor can open.

I reinstalled the program, once after open again got an update and restart alert  but  fail to open the program again.

I am using windows 7,  Expecting your advice to resolve this problem.

Thanks.

What does the logs say: Ctrl+Shift+D => \logs\ and  (=journal) ..\MQL5\logs\ (0exopert): yyyymmdd.log
 
Carl Schreiber #:
What does the logs say: Ctrl+Shift+D => \logs\ and  (=journal) ..\MQL5\logs\ (0exopert): yyyymmdd.log

Thank you for replying,

Last line of the log as bellow but  no log file for open failure, 

After reinstall twice again working fine, still not received  update and restart alert as before, Not sure what is happening.


HR 0 09:42:11.001 Network '5976xxxx': scanning network finished

MD 0 09:42:58.306 LiveUpdate 'mt5clw64' downloaded (33383 kb)

PR 0 09:46:16.423 LiveUpdate 'mt5clwide64' downloaded (23903 kb)

QJ 0 09:53:48.458 LiveUpdate 'mt5clwtst64' downloaded (11059 kb)

DS 0 09:53:48.864 LiveUpdate downloaded successfully

QD 0 09:53:53.544 LiveUpdate start "C:\Users\MYName\AppData\Roaming\MetaQuotes\Terminal\F762D69EEEA9B4430D7F17C82167C844\liveupdate\terminal64.exe" /update /path:"C:\Program Files\MetaTrader" /portable

QS 0 09:54:04.388 Experts expert datetimeseconds (AUDUSD,M1) removed

JH 0 09:54:04.746 Terminal exit with code 0

RJ 0 09:54:04.778 Network '5976xxxx': disconnected from MetaQuotes-Demo

RF 0 09:54:05.105 Terminal stopped with 0

IF 0 09:54:05.152 Terminal shutdown with 0

MQ 0 09:54:07.726 LiveUpdate updating...

LH 0 09:54:09.473 LiveUpdate 'C:\Program Files\MetaTrader\terminal64.exe' updated

JS 0 09:54:11.876 LiveUpdate 'C:\Program Files\MetaTrader\metaeditor64.exe' updated

LF 0 09:54:22.346 LiveUpdate 'C:\Program Files\MetaTrader\metatester64.exe' updated

GD 0 09:54:25.841 LiveUpdate updated successfully

NG 0 09:54:28.415 Terminal shutdown with 0

 

I have the same problems.

1) MT5 does not open just after updating today. FYI, my OS is Windows 7 pro, service pack 1, mostly updated weekly.

2) However, for example, another MT5 (showing Build 3365, 19 Jul 2022) open well in my another computer whose OS is Windows 8.1, mostly updated weekly. 

3) I think it looks related to Windows 7, the old OS. Please any experts help us for this problem.

 
Myeongho Jeong #:

I have the same problems.

1) MT5 does not open just after updating today. FYI, my OS is Windows 7 pro, service pack 1, mostly updated weekly.

2) However, for example, another MT5 (showing Build 3365, 19 Jul 2022) open well in my another computer whose OS is Windows 8.1, mostly updated weekly. 

3) I think it looks related to Windows 7, the old OS. Please any experts help us for this problem.

You are correct, 

Again same issue, Program does not start after update to version 5.0.0.3365 
Previous version was 5.0.0.3360  and work fine
How we can skip this version update, Please help
Thanks.
 

Windows Application  log showing bellow error message.

Faulting application name: terminal64.exe, version: 5.0.0.3365, time stamp: 0x04209600

Log Name:      Application
Source:        Application Error
Date:          2022-07-20 4:40:34 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Myname-PC
Description:
Faulting application name: terminal64.exe, version: 5.0.0.3365, time stamp: 0x04209600
Faulting module name: terminal64.exe, version: 5.0.0.3365, time stamp: 0x04209600
Exception code: 0xc0000005
Fault offset: 0x0000000001b3d49e
Faulting process id: 0xadc
Faulting application start time: 0x01d89c29549d4809
Faulting application path: C:\Program Files\MetaTrader 5\terminal64.exe
Faulting module path: C:\Program Files\MetaTrader 5\terminal64.exe
Report Id: 93011cde-081c-11ed-946c-544249004584
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-07-20T11:10:34.000000000Z" />
    <EventRecordID>2159454</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Myname-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>terminal64.exe</Data>
    <Data>5.0.0.3365</Data>
    <Data>04209600</Data>
    <Data>terminal64.exe</Data>
    <Data>5.0.0.3365</Data>
    <Data>04209600</Data>
    <Data>c0000005</Data>
    <Data>0000000001b3d49e</Data>
    <Data>adc</Data>
    <Data>01d89c29549d4809</Data>
    <Data>C:\Program Files\MetaTrader 5\terminal64.exe</Data>
    <Data>C:\Program Files\MetaTrader 5\terminal64.exe</Data>
    <Data>93011cde-081c-11ed-946c-544249004584</Data>
  </EventData>
</Event>
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