It can be for several reasons.
First of all - check the subscription procedure (just in case you missed something):
How to Subscribe to MT4/MT5 Signal -
https://www.mql5.com/en/forum/189731 (MT4)
https://www.mql5.com/en/forum/336422 (MT5)
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After that - check Metatrader journal/logs (or MQL5 VPS journal/logs), because if you installed your subscription in correct way and provider opened position but this position was not copied to you so this information should be written on the logs.
And most often case in this situation is mapping (mapping is not a bug, it is feature in signal service).
read more about mapping:
- mapping (general information: post #7
and - discussion thread ("no symbol found"; forex symbols)
https://www.mql5.com/en/forum/367553
![How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade) How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade)](https://c.mql5.com/36/51/how-to-subscribe-to-a-mt4-signal__12.jpg)
How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade)
- 2017.04.10
- www.mql5.com
Below are step by step instructions, of how to subscribe to a MΤ4 signal: 1. Register a MQL5 account: https://www.mql5.com/en/auth_register 2...
![MQL5 - Language of trade strategies built-in the MetaTrader 5 client terminal](https://c.mql5.com/i/registerlandings/logo-2.png)
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can anyone help me, my problem is about last week i followed signal "xauusd II signal" and my broker is using "VantageFxinternational-Live mt5" till now it's been 7 days not opening a position while i see signaler has been open several times please someone help answer the problem I thank you