MT5 not syncing with MQL5

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Hi,

i have purchased a indicator for mt5. i see it on my purchased tab under profile.

but when i open the mt5 platform on the VPS and open the market tab to install the indicator.

the indicator doesn't appear. when i use the search bar to try and find the indicator in the MQL5 market, it doesn't exist. 


i believe the MT5 is not syncing with MQL5 website to have all the latest that is available on the market place.


regards

 

Check your purchase/indicator in your profile here: https://www.mql5.com/en/users/rafmed666/market

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How to install?
You should fill Community tab in Metatrader with your forum login and forum password, for example:

  • you should have Internet Explorer the latest version installed on your PC (I am having version 11);
  • make sure that you are using the latest build of Metatrader,
  • make sure that your Windows on your VPS is in 64-bit (32-bit Windows is not supported by MT5),
  • make sure that your VPS is not banned from the Market,
  • login to Community folder using your forum login - not your email; your forum login is rafmed666
  • make sure that your password is less than 10 characters and that you are using native forum password which is not related to google/facebook (if your password is 10 or more characters or if you came here from facebook/google - change this password; read this thread for information about how to change).

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My example (about how I am filling Community tab and what I am checking):

Forum on trading, automated trading systems and testing trading strategies

...

Sergey Golubev, 2021.01.04 16:50

...

1. I made Community login:

2. and checked in Metatrader journal:


3. I checked Internet Explorer installed on computer:


4. I checked the settings of Internet Explorer: yes, I can use the chat with not a problem by sending/receiving the messages:


5. Signal tab works:


6. Market tab works:


read this post for more information-
Where can I see my purchases: post #692
 

And check this suggestion:

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

  1. Close all your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open MetaTrader terminal
  5. Try to install product again

 
Sergey Golubev:

And check this suggestion:


fixed thanks for the help. rebooted the VPS. all back to normal 

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