Connection issues / setup advice

 

Hi!  I'new around these part as far as using a trading tool.  I usually place my binary trades manually at my broker.  

 So, to be clear... I'm talking about binary trading and not buy/sell day trading.

I've downloaded MetaTrader 5 and signed up with mql5.com (obviously) and entered the account info into the software including my brokers (Optionow and BigOption)  but I cannot get any connection and none of my data updates.

 

Support for this software seems to be 12 hours off from my schedule and I can't seem to catch anyone to help me out.

 

Anyone have any ideas?