Purchased product but impossible to install

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Hi,

I have bought an EA, an I have tried to installit in the platform (MT4).

It is not the first time. I´m signed up with the same login and password. I paid correctly, and I received the emal to confirm it.

What can be the problem?

Thanks in advance

 
anayet02:

Hi,

I have bought an EA, an I have tried to installit in the platform (MT4).

It is not the first time. I´m signed up with the same login and password. I paid correctly, and I received the emal to confirm it.

What can be the problem?

Thanks in advance

Login into your MQL5 account with your anayet02 login and NOT your email.

Also make sure that your have Internet Explorer or Microsoft Edge installed in your computer, along with a recent windows operating system.

If the problem persists, post a screenshot of your specific issue.
 

Thanks for your answer. I have tried all the posibilities. I think I know where is the problem, but I don´t know to solve it:


"failed connect to www.mql5.com (www.mql5.com:443 failed)

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