No connection on MT5 for PC but, OK on MT5 Web Trader

 

Help!....

I have an MT5 account with XM.COM

I can successfully login to MT5 Web Trader with my credentials

However, when I use the same credentials to login via MT5 for PC, I am getting the message 'no connection to XM.COM-MT5'

I also have another account for MT4 which, works absolutely fine via MT4 Web Trader and MT4 for PC.

I also tried on a laptop...and its the same experience.

Things I noticed about MT5 for PC: I dont get a full list of brokers when I search (compared to MT4) and the bottom-right corner which shows the connection status is just showing "0/0 Kb"

Can anyone please help1???