MQL5 cloud network fails

 

Hi, im trying for the 6th time to run some EA optimizations on the mql5 cloud network and it always fails well before i reach 10% and im left with time and money wasted. First its the Europe network that fails, than switches to USA network, which ultimately fails too.

My internet connection is strong, so that is not an issue.

I tried chatting with the chatbot but does not understand my issue and i dont know how to contact mql5 staff for this particular issue.

Anyone else experienced this or does someone have a suggested fix, and if not, can i ask for a refund since the service failed to deliver?


Thanks.