I have been locked out from logging in or accessing the MQL5 web

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Comments that do not relate to the "How to start with MQL5", have been moved into this topic.
 
Please help - I have been locked out from logging in or accessing the MQL5 website.  I believe it’s because you thought my IP address was trying to attack the website.  I was continually refreshing my MQL5 web browser because there was a technical issue with my signal-subscription - the signal-subscription opened a trade that I wasn’t seeing on the signal-providers account page (and the trade was going against me hard and fast) so I kept refreshing the browser to see if the signal-provider had actually “opened” this same trade (so I’m assuming my multiple browser refreshing made your security program think that I was attacking it.

What info is needed to resolve - I do not see a single forum topic that addresses my type of problem - can someone PLEASE help ??
 
valloned:
Please help - I have been locked out from logging in or accessing the MQL5 website.  I believe it’s because you thought my IP address was trying to attack the website.  I was continually refreshing my MQL5 web browser because there was a technical issue with my signal-subscription - the signal-subscription opened a trade that I wasn’t seeing on the signal-providers account page (and the trade was going against me hard and fast) so I kept refreshing the browser to see if the signal-provider had actually “opened” this same trade (so I’m assuming my multiple browser refreshing made your security program think that I was attacking it.

What info is needed to resolve - I do not see a single forum topic that addresses my type of problem - can someone PLEASE help ??
If it is autoban based on IP (and if you are on dynamic IP) so you can do the following:
switch your router (internet) and your computer off; after that - switch your router (and computer) on, so your IP address will be changed and everything will be unbocked.

If it is not IP autoban so sorry ..
 
valloned:
Please help - I have been locked out from logging in or accessing the MQL5 website.  I believe it’s because you thought my IP address was trying to attack the website.  I was continually refreshing my MQL5 web browser because there was a technical issue with my signal-subscription - the signal-subscription opened a trade that I wasn’t seeing on the signal-providers account page (and the trade was going against me hard and fast) so I kept refreshing the browser to see if the signal-provider had actually “opened” this same trade (so I’m assuming my multiple browser refreshing made your security program think that I was attacking it.

What info is needed to resolve - I do not see a single forum topic that addresses my type of problem - can someone PLEASE help ??
Can someone PLEASE help - I can’t find anything online to help with my access problem - is there an email address or phone number for a big problem like this one ??
 
valloned:
Can someone PLEASE help - I can’t find anything online to help with my access problem - is there an email address or phone number for a big problem like this one ??

Forum on trading, automated trading systems and testing trading strategies

I don't know what happened with my account, who can help me?

Sergey Golubev, 2020.04.23 10:50


The other your profile?
If it is fake autoban ("autoban because your IP became to be IP of the spammer") so you can do the following:

If you have dynamic IP address (majority of internet users are having dynamic IP) so - switch your PC off and restart your modem/router; the IP address will be changed and this "red banner" will be disappeared). It is the usual situation: I got this fake autoban by IP two times for example .. so - now I know how to fix it by myself.


 
Sergey Golubev:

Thank you so much.  I did reboot, but I did not reset my modem so I will try that now.
 
valloned:
Thank you so much.  I did reboot, but I did not reset my modem so I will try that now.
Unfortunately that did not work.  I rebooted my PC and my modem and I am still locked out from the mql5 website.

Is there anything else I can try or is there someone at mql5 that can help me ??

Thank you
 
valloned:
Unfortunately that did not work.  I rebooted my PC and my modem and I am still locked out from the mql5 website.

Is there anything else I can try or is there someone at mql5 that can help me ??

Thank you
  • If it is about your username as valloned so as I see - you is not ban ( valloned is not blocked).
  • If it is related to some other your username and if it is related to autoban by IP so I described the procedure about how to lift this IP banning (read my post about).
  • If your other username was banned (if it is not IP automan) so it was banned by admins, and you may ask the service desk for advice.
 
lippmaje:


Sir, did you read this:

I cannot figure out why it is so difficult to open your own topic.

Instead you are bloating up a very interesting thread with a bunch of posts about your personal woes.

It’s simply because I’m not an experienced user and I’m trying to do this from my iPhone (so I can use my cellular connection).  I apologize - it wasn’t my intent to make anyone mad.
 
valloned:
It’s simply because I’m not an experienced user and I’m trying to do this from my iPhone (so I can use my cellular connection).  I apologize - it wasn’t my intent to make anyone mad.
read my previous post
 
Sergey Golubev:
  • If it is about your username as valloned so as I see - you is not ban ( valloned is not blocked).
  • If it is related to some other your username and if it is related to autoban by IP so I described the procedure about how to lift this IP banning (read my post about).
  • If your other username was banned (if it is not IP automan) so it was banned by admins, and you may ask the service desk for advice.
I am able to log in and access my mql5 account from my iPhone’s “cellular connection” (if my iPhone is using my home’s WiFi network, I get the same “403 - access denied” message) so the issue isn’t with my user ID / login - it can only be related to my IP address.

Who (and “how”) do I get help with this?  Is there an email address associated with this type of technical access issue?

Thanks again for your help - I didn’t think I’d be spending all this time trying to get my access back - I’ve spent some $$ on mql5 and never had a problem and now I am not even sure “how” to get assistance...?
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