bought a trading robot (EA) from my mt4 terminal but i can't activate it.

 
I bought a trading robot (EA) from my  mt4 terminal but i can't activate it. When i click on download button nothing happens. I restarted my computer and tried again but nothing. Please what should i do?
 
verlanais1:
I bought a trading robot (EA) from my  mt4 terminal but i can't activate it. When i click on download button nothing happens. I restarted my computer and tried again but nothing. Please what should i do?

Check the forum answers below your post.

If nothing works, try on another computer, its a configuration issue on your part.

 
verlanais1:
I bought a trading robot (EA) from my  mt4 terminal but i can't activate it. When i click on download button nothing happens. I restarted my computer and tried again but nothing. Please what should i do?
There is the thread with similar issue and with several ways to fix it:
https://www.mql5.com/en/forum/333647
product is purchased but not downloaded yet
product is purchased but not downloaded yet
  • 2020.02.26
  • www.mql5.com
the indicator shows in the terminal /market /purchased but next to the install button it says "product is purchased but not downloaded yet...