Impossible to subscribe signals

[Sebzh]

Hi everyone

Since a week, I try tu subscribe paid signals in mt4 (pepperstone) or mt5 (mql5 for Windows), first on win 10 32bits, now on win 7 64 bits. I click on green button "subscribe" and nothing happens. Of course I put money on my mql5 account. I am lost and I don't know what to do. :(

Thanks 

[Sergey Golubev]

How to Subscribe to MT4/MT5 Signal - new instructions
https://www.mql5.com/en/forum/189731

[Sebzh]

When I clic purchase this screen never appears :

[Eleni Anna Branou]

sebzhd:

When I clic purchase this screen never appears :

Can you follow step by step instructions?

If yes, click here: https://www.mql5.com/en/forum/189731

[Sebzh]

Of course. 

Edit: there was no problem with free signals. 

[Eleni Anna Branou]

sebzhd:
Of course. 

Edit: there was no problem with free signals. 

What are you trying to do?

You can't subscribe to a free signal with a real account.

[Sebzh]

Demo account for free signal OK but now with real account, a bug. Maybe a admin will try to help me with teamviewer. 

[Eleni Anna Branou]

sebzhd:
Demo account for free signal OK but now with real account, a bug. Maybe a admin will try to help me with teamviewer. 

You can't subscribe to a free signal with a real account.

[Sebzh]

I know. The problem is not here. Is it a os problem, pepperstone problem? 

edit: ok i saw where was the problem. after click on green subscribe xxx, payment opens, just tick mql5 box... sorry , but was missing in step by step.

Thanks to all. 

Seb