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I am not banned, my account is not blocked and I have no problem at this level
I just replied to Agung Siswanto to his offtopic post (it is not related to you).
I do not understand that it is impossible to contact MQL5 directly for this kind of problem.
On the service desk, they do not handle this kind of request.
I subscribed to signals for nothing ...., I bought for several thousand euros of EA and I can not use them anymore, it's really limit as attitude if they block my account.
And if that's the case, I'd like some clarification because I did not do anything wrong.
It's a crazy story, and I can not understand where the blockage comes from
have you tried this?
Try to delete profiles and history folders from terminal's folder (C:\Users\<USERNAME>\AppData\Roaming\MetaQuotes\Terminal\<SOME_RANDOM_DIGITS_AND_LETTERS>)
yes because it's a new installation of a new MT4
I had everything uninstalled, and everything installed
I have a MT4 platform with nothing
have you tried this?
Are you MQL5 admin? can you help me solve my problem? thank you.
Are you MQL5 admin? can you help me solve my problem? thank you.
Try to delete profiles and history folders from terminal's folder (C:\Users\<USERNAME>\AppData\Roaming\MetaQuotes\Terminal\<SOME_RANDOM_DIGITS_AND_LETTERS>)
YESSSSSS !!!! perfect and many trhanks
I do not understand how it is possible because my installation was new.
But your advice has worked.
You can not know how happy I am.
I break my head with that since 48H without stopping
I will be able to reinstall everything.
Thank you very much to all the people who helped to solve the problem
Try to delete profiles and history folders from terminal's folder (C:\Users\<USERNAME>\AppData\Roaming\MetaQuotes\Terminal\<SOME_RANDOM_DIGITS_AND_LETTERS>)
In my disk less CPU system, i just restart my computer and any change i've done or any new data will be gone. And the computer will be on with default windows and program from the server. I had to download install to run MT4 again. But the problem is still exist. Is there any data base in MQL5 that consist of account that been banned? I mean something like that, to activate my MQL5 account again in my MT4 platform, so i can use my robot again..?
YESSSSSS !!!! perfect and many trhanks
I do not understand how it is possible because my installation was new.
But your advice has worked.
You can not know how happy I am.
I break my head with that since 48H without stopping
I will be able to reinstall everything.
Thank you very much to all the people who helped to solve the problem
I hope soon i follow you, can sign in my MQL5 account in MT4 platform.