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Can't log into my desk top or my mobile device. Can only log into the web terminal. My other devices keep stating "Invalid account."
 
Please contact your Broker.
 
Marco vd Heijden:
Please contact your Broker.
I haven't connected my account to a broker yet. I'm just trying to use the demo account.
 
Selenia McPhee: I haven't connected my account to a broker yet. I'm just trying to use the demo account.

Are you perhaps mixing MT4 with MT5?

If you are using the Web terminal, it is more likely that it is a MT5 account and that means you have to use the MetaTrader v5 terminal or mobile app and not the MT4 (or vice versa).

 
Fernando Carreiro:

Are you perhaps mixing MT4 with MT5?

If you are using the Web terminal, it is more likely that it is a MT5 account and that means you have to use the MetaTrader v5 terminal or mobile app and not the MT4 (or vice versa).

I have MT4 on my lap top and Mobile devices.
 
Selenia McPhee: I have MT4 on my lap top and Mobile devices.
Yes, but what was the demo account type that you created via the Web terminal - MT4 or MT5?
 
Please create a new demo account.
 
Fernando Carreiro:
Yes, but what was the demo account type that you created via the Web terminal - MT4 or MT5?
I Think that might be the problem. 
 
Marco vd Heijden:
Please create a new demo account.
Do I have to delete the software and re-install or just create a new demo account?
 

You can just delete the old demo account and make a new one.

 
Marco vd Heijden:

You can just delete the old demo account and make a new one.

Thank you so much, up and running on Lap top and mobile device.
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