MT4 Platform - no loggin possible, Error Messege "general Error"

[MaaTini]

hello community

since some days, I am unable to loggin in my MT4 platform, even real account and demo

and even a recent downloaded demo does not react on my loggin attempts

in the journal, it show following : " connection failed ( general error ) "

what could cause this problem ?

thanks for any help

[saparudin]

this case is same with me ... https://forum.mql4.com/62162#937835 ...

[saparudin]

iam use windows 7 ultimate 64 bit

[qjol]

try B628

[Alain Verleyen]

TenCent:

hello community

since some days, I am unable to loggin in my MT4 platform, even real account and demo

and even a recent downloaded demo does not react on my loggin attempts

in the journal, it show following : " connection failed ( general error ) "

what could cause this problem ?

thanks for any help

I suggest you to ask to your broker and eventually write to the ServiceDesk of Metaquotes.

[MaaTini]

[MaaTini]

it does not happen with only one broker - it happens to all my MT4 platforms on my pc

maybe there is something ( virus/malware ) what is blocking the application?

I ran out of ideas....

[Ian Venner]

do you have a firewall

[Syed Naufal Gaddafi]

SDC:

do you have a firewall

That could be the culprit.

[saparudin]

deysmacro:

That could be the culprit.

i have same issue too and i uninstall antivirus and firewall but still failed connect ...

[saparudin]

deysmacro:

That could be the culprit.

can u help me with team viewer ????