Problem with signal at metatrader 4

[Rabeia Abdelhamid Saleh Mussa]

I bought a signal but I found in signal window that 

not connected, select from the signals database

Can you help me?

thanks

[Sergey Golubev]

Check the procedure about how to subscribe (just in case you missed something):

----------------

How to Subscribe to MT4/MT5 Signal - new instructions
https://www.mql5.com/en/forum/189731  (MT4)
https://www.mql5.com/en/forum/336422  (MT5)

[Rabeia Abdelhamid Saleh Mussa]

Sergey Golubev:

Check the procedure about how to subscribe (just in case you missed something):

----------------

How to Subscribe to MT4/MT5 Signal - new instructions
https://www.mql5.com/en/forum/189731  (MT4)
https://www.mql5.com/en/forum/336422  (MT5)

thank you for your reply

I did that

but at the 7th point

7. In the Options >> Signals window that opens, tick the following options:

I get that message at my question

so no success until now

[Eleni Anna Branou]

Rabeia Abdelhamid Saleh Mussa:

thank you for your reply

I did that

but at the 7th point

7. In the Options >> Signals window that opens, tick the following options:

I get that message at my question

so no success until now

You must login into your MQL5 account with your reebo username and NOT YOUR EMAIL!

I wonder why you all put your email, when you are asked for your login, the login you've chosen when you created your MQL5 account.

[Rabeia Abdelhamid Saleh Mussa]

Eleni Anna Branou:

You must login into your MQL5 account with your reebo username and NOT YOUR EMAIL!

I wonder why you all put your email, when you are asked for your login, the login you've chosen when you created your MQL5 account.

I did that already

[Eleni Anna Branou]

Rabeia Abdelhamid Saleh Mussa:
I did that already

Then you haven't subscribed to the signal with that MQL5 account.

Check here: https://www.mql5.com/en/signals/subscriptions

[Rabeia Abdelhamid Saleh Mussa]

Eleni Anna Branou:

Then you haven't subscribed to the signal with that MQL5 account.

Check here: https://www.mql5.com/en/signals/subscriptions

The signal is active at that link

[Eleni Anna Branou]

Rabeia Abdelhamid Saleh Mussa:

The signal is active at that link

Restart your computer and terminal, login into your MQL5 and try again.

The problem is at your end, try with another computer if you can.